01-23-2013 08:19 PM
I have tried to follow the various steps for setting up my wifi for the PIXMA MG3220 printer. I have at&t wireless internet. I have the printer right next to the 'access point' (literally), and it still cannot find the wireless network. I have a MAC OS X 10.6 laptop. Any suggestions?
01-31-2013 01:04 AM - last edited on 12-27-2013 09:42 PM by Danny
I've noticed sometimes our software can be blocked by other programs, but if the printer is already on the network, you may be able to simply add it via the Print and Fax window. Try these steps and see if it helps:
1. Click the Apple Menu.
2. Click System Preferences.
3. Click Print and Fax.
4. Highlight the MG3220 on the left, then click the - in the bottom left corner to remove it. Repeat this process as many times as necessary to remove the printer from the list.
5. Once all MG3220 entries have been removed, click the + in the bottom left corner to open the Add Printer window.
6. It may take up to a minute, but the MG3220 should appear with a string of numbers after it. Highlight this entry and click Add, then try printing again
06-23-2013 08:34 AM
06-25-2013 11:53 AM
If your router does not have a WPS button, please use the CD to perform the standard installation. Insert the disk into your computer and follow the prompts to perform the wireless installation from the computer.
10-04-2013 06:21 AM
I am having a similar problem with Windows 7. Using the WPS button failed (Error 2). Using the CD installation is failing too. When I get to the point of connecting the printer to my laptop with the USB cord I get two messages: that the installation wizard cannnot find the printer and that the driver failed to install properly. Very frustrating. How do I fix?
10-07-2013 03:13 PM
Please make sure that the printer is powered on and has been connected directly to your computer via USB rather than through any USB hubs or extension devices. This may prevent detection of the printer during the wireless setup.
If you continue to have difficulties, please contact our support group using the link below for additional assistance.
12-23-2013 07:35 PM
Here is my sorta headache. I am trying to use the printer while on the road. As I am in the legal field I often get emergencies that require me to get stuff faxed to me. So to be even more efficient and to avoid the costly fax fees I bought this printer. I am trying to get my Iphone and the printer to sync up. I am using airprint but the Iphone is showing that there is no Airprint printers in range. I set up the printer so it is all ready to go. I can't figure out where I am going wrong. What am I doing wrong?? I am computer stupid so I am sure it is something real easy I am overlooking. The only thing I am thinking is I have been trying to do a practice run in my house. My house has a few wireless networks in it. I tried to log onto each network from my cellphone and none of them shows the printer. Can you give me some advice on what I am doing wrong?? Thanks so much!!
12-24-2013 01:44 AM
I also am having problems. It is very frustrating. I reinstalled using the CD and while connected thru USB to the printer. I have Windows 8. I loose the connection and the printer says it is offline, even when the printer is turned on. I am sure it is something wrong with me or my settings somewhere. Please help!
12-27-2013 09:24 PM - edited 12-27-2013 09:33 PM
I had the same problems listed above with an AT&T WiFi. The bottom line is that this printer set-up is inadequate and less than what I would expecct from Canon. The answers in the Forum didn't solve the problem and this is a printer that should be taken off the market.
P.S. I'm returning this to Staples tomorrow to get my money back. 1 and a half hours wasted on this already. Going back to Epson, which takes about 20 minutes to install.
01-04-2014 01:48 PM
I totally agree....
this printer sucks, and it is not user friendly at all!
I am a very experience, very experienced IT guru, and it took me over 2 hours to get this printer to work wirelessly. There is no software to help load this, I went to the site, and for Windows 7 64bit there is no software for this printer. Only because I reverse the setup where I went to the router itself to discover the device, was I able to get it to work.
If you are a novice, avoid this printer and go get an Epson.