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Canon USA
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New Contributor
g-lpawlak
Posts: 1
Registered: ‎09-15-2013

Cannon MX920 always goes offline and won't print.

 

 

I don't know what I am doing wrong.  Followed the directions on set up.  It was great the first day and then offline.  I always have to reconnect to our wireless network and that is only hit and miss.  I don't know what I am missing, but I am desperate....3 kids in school always needing to print....... this is too much stress!  Please help!!

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Moderator
Jason
Posts: 240
Registered: ‎10-12-2012

Re: Cannon MX920 always goes offline and won't print.

Hi g-lpawlak!

 

To ensure the most accurate information is provided, please let us know the version of Windows or Mac in use.  We look forward to hearing back from you!

 

If this is a time-sensitive matter, we would suggesting reaching our technical support team through the following link: Contact Us. 


Thanks!

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New Contributor
rstaffel
Posts: 2
Registered: ‎11-02-2013

Re: Canon MX920 always goes offline and won't print.

I'm having the same problem using two Windows 8.1 machines and one Windows 7. Sometimes it prints, mostly it goes offline. Have tried power cycling, reinstalling the drivers, trying to use printer offline. No magic fixes. Really super frustrating for a new printer.

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New Contributor
DaveHill
Posts: 1
Registered: ‎11-09-2013

Re: Cannon MX920 always goes offline and won't print.

My new cannon MX-920 will not stay on line.  my two windows 7 computers work ok when I enable popups. which i'refer not to do.  If I knew what popup to allow it would be ok.

mywindows 8.1 always thinks the printer is in standby.  even rhough the other computers are on line. . power cycling the pronter always puts the printer back online. How do i fix this?

wireless network  computers  win 7 HP Acer.  win8.1 surface pro     access point Belkin

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Product Expert
Michael
Posts: 714
Registered: ‎10-16-2012

Re: Cannon MX920 always goes offline and won't print.

Hello.

 

Please contact our technical support group for assistance with these issues.  Please use the link below to contact our support group.

 

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

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New Contributor
greyskeis
Posts: 1
Registered: ‎12-12-2013

Re: Cannon MX920 always goes offline and won't print.

so...this sucks...I have the same problem window 7.  Never ever had such issues.  I'm tech savy, electronic engineer and work with computers all the time.  Why doens't Canon publish problem statement and corrective action?

 

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New Contributor
fadeeveu
Posts: 2
Registered: ‎12-21-2013

Re: Cannon MX920 always goes offline and won't print.

Have the same issue with my MG3100...
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New Contributor
pecocus
Posts: 2
Registered: ‎12-26-2013

Re: Cannon MX920 always goes offline and won't print.

Same issue for me, but it's a MX922.  Cycling power brings it back, but it's very annoying.

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New Contributor
cdunn
Posts: 4
Registered: ‎12-07-2013

Re: Cannon MX920 always goes offline and won't print.

I'm having problems with my MX922 - has started to drop connection to my router (have to restart the printer each time want to print) as well as recently giving me a error  that I need to load paper into the top paper drawer (shich is for photos and the like) each time I try to print  items from web site that I use every day.  Have to print to a PDF, save it to my Mac and then open the PDF to print.  VERY VERY dissapointed in Canon.  May be going to HP if this keeps up and no fix in sight! 

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New Contributor
geoffcraighead
Posts: 1
Registered: ‎01-17-2014

Re: Cannon MX920 always goes offline and won't print.

No one hear appears to have an answer.  I have had many canon products and all worked very well.  I am really disappointed with the MX920 and am ready to throw it away.  Every time I want to print to it in the other room it is offline and I have to spend time reconnecting or rebooting or futzing with it.  Oh thats right, I forgot that my time is totally worthless.....

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