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New Contributor
CanonMG4320
Posts: 1
Registered: ‎04-07-2013

Pixma MG5320 won't print to CD

I just bought a new Canon printer to replace my old Epson R200. But now I feel very disappointed because I have tried to print to a CD with the software included and also with Surething Disc Labeler Gold 6, but it does not matter what I do, the printer does not accept to print to CD and asks to close/remove the cd tray and print to paper. It wants to print a CD label, not print to CD.

 

 

 

Printer settings in Windows 7 settings::

 

Media Type: Printable  disc (recommended)

Printer Paper Size: Disc Tray G

Paper Source: Disc tray

 

 

 

Canon Easy-PhotoPrint EX settings:

 

Printer: Canon MG5300 series printer

Target Item: Standard disk 4.7"

Paper size: Printable Disc

Media Type: Printable  disc (recommended)

Paper Source: Disc tray

 

 

Surething Disc Labeler settings:

 

Print Using: CD/DVD Printer

Disk Type: Canon - Standard Face (tray A, F, G)

Printer: Canon MG300 series Printer

 

 

I had just printed  the alignment sheet and the test page from Windows, so the printer is NEW

 

Has anybody has had a similar problem, or any idea what I am doing wrong?

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Product Expert
Michael
Posts: 714
Registered: ‎10-16-2012

Re: Pixma MG5320 won't print to CD

Hello CanonMG4320.

 

It may be possible that the disk tray has not been inserted correctly.

 

So we can try to assist you, please document the exact error that occurs when the disk printout fails in the Easy-PhotoPrint program.

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Occasional Contributor
jeffharms
Posts: 5
Registered: ‎06-17-2013

Re: Pixma MG5320 won't print to CD

I"m having the SAME problem!!!!

It used to work fine.

 

Whenever things come with a special program it's bad news.

 

So, I use Easy Photo Print Ex, just as this person did, selecting Printable disc and my printer continues to want me to load paper in the back.  Typically it says open up the middle tray and insert a disc.  Not any more!!!

 

I'm following the directions to the letter!!!!

HELP!!!!

 

jeff

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Occasional Contributor
jeffharms
Posts: 5
Registered: ‎06-17-2013

Re: Pixma MG5320 won't print to CD

Also, it isn't the disc tray.  this person, and I both have not gotten to that part because the machine won't invite us to insert the tray.

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Product Expert
Karl1
Posts: 286
Registered: ‎01-16-2013

Re: Pixma MG5320 won't print to CD

Hi Jeffharms,

 

Just to make sure that we are on the same page, I would like to copy and paste the steps the instructions for printing on the disc from our knowledge base, that way you can double check your steps and make sure you haven't missed anything. 

 

1. Start Easy-PhotoPrint EX.

2. Click Disc Label/Case Cover from Menu.

The Page Setup screen appears.

3. Set Print Type, Target Item or Paper Size, etc. in the General Settings section.

 

REFERENCE:

 

  • See Help on the target item and paper size that can be selected.
  • In the Layout Option dialog box, you can select whether to place all the inserted images on one page or to determine the number of pages automatically according to the number of inserted images. To display the Layout Option dialog box, click Layout Option....

 

 

4. Select the theme and the layout you want to use from Theme in Sample Layout.

5. If you want to change the layout, click Layout....

The Change Layout dialog box appears.

 

REFERENCE:

The layouts that can be selected may vary depending on the Print Type or Target Item.

 

6. If you want to change the background, click Background....

The Change Background dialog box appears.

In the Change Background dialog box, you can paint the background in a single color or paste an image file to it.

7. Click Select Images in the step button area on the left side of the screen.

The Select Images screen appears.

8. Select the folder that contains the image you want to print from the Folder Tree area.

The images in the folder will be displayed as thumbnails (miniatures).

 

IMPORTANT:

If Easy-PhotoPrint EX is started from another application (MP Navigator EX), the Folder Tree area will not be displayed.

The images selected in MP Navigator EX will be displayed as thumbnails.

 

 

REFERENCE:

 

  • You can also use still images captured from videos.
  • You can also use images downloaded from photo sharing sites on the Internet.

 

 

9. Select the image(s) you want to print, and click  (Import to Inside Pages).

The selected image(s) is (are) displayed in the selected image area.

You can also select the image(s) you want to print by dragging it (them) into the selected image area.

 

REFERENCE:

To delete an image in the selected image area, select the image you want to delete and click  (Delete Imported Image).

To delete all images from the selected image area, click  (Delete All Imported Images).

 

10. Click Edit in the step button area on the left side of the screen.

The Edit screen appears.

11. Edit your disc label/case cover if necessary.

 

IMPORTANT:

The edit information will be discarded if you exit Easy-PhotoPrint EX without saving the edited disc label/case cover. It is recommended that you save the item if you want to edit it again.

 

 

REFERENCE:

When Printable Disc is selected for Print Type in the Page Setup screen,  (Adjust Print Area) appears. In the Adjust Print Area dialog box that appears by clicking it, you can adjust the print area of disc label to print.

 

12.Click Print Settings in the step button area on the left side of the screen.

The Print Settings screen appears.

13. Set Media Type, Paper Source, etc. according to the printer and paper to be used.

 

REFERENCE:

 

  • When Printable Disc is selected for Print Type in the Page Setup screen, only Disc tray will be selectable for Paper Source.
  • When Printable Disc is selected for Print Type in the Page Setup screen, Print Position... appears. In the Adjust Print Position dialog box that appears by clicking it, you can adjust the print position on the disc label.
  • The media types may vary depending on the printer and the print type.
  • The paper sources may vary depending on the printer and the media type.
  • You can set a custom print quality level in the Print Quality Settings dialog box. To display the Print Quality Settings dialog box, select Custom for Print Quality and click Quality Settings....
  • You can specify the print range in the Print Settings dialog box. To display the Print Settings dialog box, click Advanced....

 

 

14. Click Print in the step button area on the left side of the screen.

 

REFERENCE:

 

  • When Case Cover is selected for Print Type in the Page Setup screen, crop marks (reference lines for trimming the image to its final size) are printed on the four corners of the print area. After printing, trim along the crop marks.

 

Crop marks may not be printed depending on the selected target item and paper size.

 

  • You can correct or enhance the selected image before printing.
  • See Help for details on each screen.

 

 

Printing Labels on Discs Directly

You can print labels on printable discs.

If you want to edit the details, return to Menu and select Disc Label/Case Cover. Refer to [ Printing Disc Labels and Case Covers ] within this webpage, for details.

 

IMPORTANT:

Do not set the disc tray until a message prompting you to load a printable disc appears. Loading a printable discwhile the machine is operating may damage the machine.

 

1. Make sure that the machine is turned on.

2. Start Easy-PhotoPrint EX.

3. Click Photo Print from Menu.

The Select Images screen appears.

 

IMPORTANT:

The thumbnails (reduced images) displayed in the screen may appear as follows:

- A black line appears along an edge of the image.

- An edge of the image appears cropped.

However, such images will be displayed normally when enlarged or previewed, and print results will not be affected.

 

4. Select the folder that contains the image you want to print from the Folder Tree area.

The images in the folder will be displayed as thumbnails (miniatures).

 

IMPORTANT:

If Easy-PhotoPrint EX is started from another application (MP Navigator EX, ZoomBrowser EX or Digital Photo Professional), the Folder Tree area will not be displayed.

The images selected in the application will be displayed as thumbnails.

 

 

REFERENCE:

 

  • You can also use still images captured from videos.
  • You can also use images downloaded from photo sharing sites on the Internet.

 

 

5. Click the image you want to print.

The number of copies appears as "1" below the clicked image, while the selected image itself will appear in the selected image area.

 

REFERENCE:

 

  • To delete an image in the selected image area, select the image you want to delete and click  (Delete Imported Image).

 

To delete all images from the selected image area, click  (Delete All Imported Images).

 

  • To print two or more copies of an image, click  (Up arrow) until the number of copies you want is reached. To reduce the number of copies shown in the box, click  (Down arrow).

 

 

6. Click Select Paper in the step button area on the left side of the screen.

The Select Paper screen appears.

7. Set the Printer in the Select Paper screen.

8. Select Printable Disc for Paper Size.

Set the Media Type according to the printable disc to be used.

 

REFERENCE:

When Printable Disc is selected for Paper Size, only Disc tray will be selectable for Paper Source.

 

9. Click Layout/Print.

The Layout/Print screen appears.

10. Select a layout you want to use.

11. Enter the title(s) and specify the details of the layout in Advanced.

 

REFERENCE:

Items that can be set may vary depending on the selected layout.

 

12. Click Print.

Follow the message to load a printable disc, then start printing.

Printing starts from the top of the image displayed in Preview.

 

REFERENCE:

 

  • You can adjust the printing position on the printable disc in the Adjust dialog box. To display the Adjust dialog box, click  (Adjust Print Area/Print Position).
  • You can specify advanced Photo Print settings (number of copies, print quality, etc.) in the Preferences dialog box. To display the Preferences dialog box, click  (Settings) or select Preferences... from the File menu.
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New Contributor
Phunnybone
Posts: 3
Registered: ‎11-03-2013

Re: Pixma MG5320 won't print to CD

I had the same problem.

 

Solution:

 

Make sure the inner door is closed (don't insert disc tray before attempting to print).

 

Then click on print to disc (with whatever program you happen to be using).

 

Now it will tell you to open the inner door and insert the disc tray.

 

On mine, I had to insert the tray all the way in (inserting to match the arrows didn't work).

 

The printer then aligned the tray the way it wanted and printed the disc.

 

 

 

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New Contributor
MedievalMark
Posts: 4
Registered: ‎11-13-2013

Re: Pixma MG5320 won't print to CD

I have the same problem with an apple mini..

 

Error message indicates "Printing cannot be executed becaus a printer supporeted by this software is not installed.

 

I have downloaded the drivers, and software several times.  After each installation the same message is shown.

 

I have always been able to print CD's with this printer, what happened?

 

I need this abiliity for my business and if it cannot be made to work there is no point in my owning the Pixma MG5320.

 

WE NEED HELP!!!!

 

thank you.

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New Contributor
Phunnybone
Posts: 3
Registered: ‎11-03-2013

Re: Pixma MG5320 won't print to CD

Make sure the Mac Mini and the Canon printer are on the same network.  (I use two wireless networks for my Mini and have to remember to switch it to the network where the printer resides before I try and print)

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New Contributor
MedievalMark
Posts: 4
Registered: ‎11-13-2013

Re: Pixma MG5320 won't print to CD

All are on the same (only network) and everything else prints properly, however much more slowly than earlier.

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New Contributor
Phunnybone
Posts: 3
Registered: ‎11-03-2013

Re: Pixma MG5320 won't print to CD

Here's what I've got installed on my mini for the printer:

Screen Shot 2013-11-13 at 5.19.13 PM.png

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