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New Contributor
jillians
Posts: 2
Registered: ‎05-03-2013

Pixma MG2120 - error light on, not blinking, no codes given

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I recently moved a Canon MG2120 from one room to another, hoping to use it on a different computer.  As soon as it's plugged in, the error light comes on but no error code appears.  I've tried unplugging it and plugging it back in (all variations of cords & cables), and nothing happens.  Just a solid error light.

 

I can't get drivers installed on this computer because the computer won't "see" the printer.  I can't use MX Navigator for the same reason.  Both machines are running Windows 7.  I have tried reconnecting to the laptop so I could use the Navigator software.  As I suspected, it doesn't even register as being connected.  If it weren't for the error light, I'd think it wasn't getting power at all.

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Product Expert
Michael
Posts: 714
Registered: ‎10-16-2012

Re: Pixma MG2120 - error light on, not blinking, no codes given

Hello jillians.

 

To try and resolve this issue, please unplug the power from the unit for about 25-30 minutes.  Once this time frame has passed, plug the unit in directly to a wall outlet to see if the printer will power on.

 

If the issue persists, additional troubleshooting will have to be done to narrow down the cause of your issue.  Please contact our support group using the link below for additional assistance.

 

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

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New Contributor
jillians
Posts: 2
Registered: ‎05-03-2013

Re: Pixma MG2120 - error light on, not blinking, no codes given

I have tried leaving it unplugged for several days.  As soon as it's plugged in to the wall, the orange error light comes on.  I'll try the support group, but I'm not liking my chances...

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Occasional Contributor
1stAmericanRose
Posts: 6
Registered: ‎09-28-2013

Re: Pixma MG2120 - error light on, not blinking, no codes given

my MX 860 is ding the same... wondering if you found a solution.  dead except for that :Yellow: ALARM LIGHT on.

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New Contributor
B777pks
Posts: 1
Registered: ‎12-07-2013

Re: Pixma MG2120 - error light on, not blinking, no codes given

My MP 600 is doing the same thing. Orange light solid but I also have only horizontal lines on my LCD. I had an MP 800 before this that had an unresettable error code . I bought the MP600 because it used the same inlk cartridges.

No more Canons for me. I'll throw this one out along with my unused ink and get an Epson.

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