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kkbrewer
Posts: 1
Registered: ‎12-10-2013

My computer can't find the printer on the network (PIXMA MG5420 with Windows 7)

I'm trying to install the PIXMA MG5420 on my Windows 7 and I keep getting this message that says my computer can't detect the printer on the network. I have a router set up. I checked the signal strength of the printer (86%) and the connection (active). I don't have a USB cable for the printer because it didn't come with one and should be wireless. I would really like to get my printer installed. Please help!

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Product Expert
Julius
Posts: 252
Registered: ‎12-07-2012

Re: My computer can't find the printer on the network (PIXMA MG5420 with Windows 7)

[ Edited ]

Hello kkbrewer,

 

Please try running through a few wireless troubleshooting steps HERE.  If you still can't get connected, my next suggestion is to reinstall using the WIRELESS SETUP GUIDE.

 

Also, feel free to drop our tech support team a line: bit.ly/ContactCanon

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