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Canon USA
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wrinkles521
Posts: 1
Registered: ‎04-13-2013

MG3122 Error E05 "ink cartridge cannot be recognized"

I bought a Canon MG3122 back in November and I've had absolutely nothing but problems with it.  My biggest complaint is that I continuously get error message E05 - ink cartridge cannot be recognized - for both color and black.  I am certain that I have the correct cartridges (240XL and 241XL) and I've bought about 3 or 4 different ones since I've gotten this printer and I always get the same error message.  If I get the printer to work and then go a couple of hours without using it, the printer will again give me the error message, even though nothing has been touched since I last had it working.  Even when I bought the printer, the ink that came with it couldn't be recognized.  I suppose that should have been my first clue that this wasn't going to be the printer for me but I'm very dependant on it for business so I was really hoping it was just a couple of defective cartridges.  This cannot be a normal occurance.  Please help!

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Product Expert
Michael
Posts: 715
Registered: ‎10-16-2012

Re: MG3122 Error E05 "ink cartridge cannot be recognized"

Hello wrinkles521.

 

Since multiple cartridges have been used, additional troubleshooting will have to be done to narrow down the cause of this particular issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

 

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