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New Contributor
dorishampton
Posts: 1
Registered: ‎09-28-2013

I an setting up a PIXMA MG5420 and a printer error occured when I inserted the MP-101 ,how do I ge

 
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Product Expert
Michael
Posts: 715
Registered: ‎10-16-2012

Re: I an setting up a PIXMA MG5420 and a printer error occured when I inserted the MP-101 ,how do

Hello dorishampton.

 

Please tell us what exact error has occurred on the LCD display of the unit when the paper was loaded. 

 

Once we have this information we will try to assist you further.

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New Contributor
barani
Posts: 2
Registered: ‎12-07-2013

Re: I an setting up a PIXMA MG5420 and a printer error occured when I inserted the MP-101 ,how do

[ Edited ]

I unboxed a new MG5420 today  and have the same issue too.

 

The support code that I get is 6000 and the LED blinks 3 times. 

 

I just installed the ink tanks and was trying to do a head alignment. That was when this error occured. any advice on the next steps.The paper output tray is open. I tried restarting the printer and get the same issue.

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Product Expert
Julius
Posts: 252
Registered: ‎12-07-2012

Re: I an setting up a PIXMA MG5420 and a printer error occured when I inserted the MP-101 ,how do

Hello barani,

 

Please try the procedure detailed in the following link to clear the error:

 

http://bit.ly/1bE3i1o

 

Should the issue persist, please visit the link below to reach our technical support department for further direction.  Thanks!

 

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

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New Contributor
barani
Posts: 2
Registered: ‎12-07-2013

Re: I an setting up a PIXMA MG5420 and a printer error occured when I inserted the MP-101 ,how do

Thanks Julius,

 

I have tried the options in the link even before I sent this message.  I have called up customer care and turns out that the printer was faulty and I am getting a replacement. 

 

 

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