09-30-2013 12:05 PM
Please tell us what exact error has occurred on the LCD display of the unit when the paper was loaded.
Once we have this information we will try to assist you further.
12-07-2013 03:41 PM - edited 12-07-2013 03:42 PM
I unboxed a new MG5420 today and have the same issue too.
The support code that I get is 6000 and the LED blinks 3 times.
I just installed the ink tanks and was trying to do a head alignment. That was when this error occured. any advice on the next steps.The paper output tray is open. I tried restarting the printer and get the same issue.
12-13-2013 09:42 PM
Please try the procedure detailed in the following link to clear the error:
Should the issue persist, please visit the link below to reach our technical support department for further direction. Thanks!
12-13-2013 10:00 PM
I have tried the options in the link even before I sent this message. I have called up customer care and turns out that the printer was faulty and I am getting a replacement.