09-12-2013 02:43 AM - edited 09-12-2013 02:48 AM
I have a Canon Pixma MG3222. Everything works well, except the scanner. The scanner worked fine about two weeks ago, but now I am getting a message: "Cannot communicate with Scanner for the following reasons: Scanner is off line. USB is disconnected. Printer is in use. Code 5,156,61"
All of the reasons are not valid. It prints and copies, but no scan.
Can anyone help? I am connected via USB.
Solved! Go to Solution.
09-12-2013 08:25 AM
Welcome to the Canon Forums and thank you for your inquiry! So that the Community can help you better, we will need to know the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).
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09-12-2013 03:37 PM
Thank you, Stephen.
I have a Dell Optiplex 170L, a Pentium 4 desktop, running Windows 7. As mentioned above, I connect with USB, no WiFi, no ethernet. I did email technical, but have not had a response yet.
I am greateful for any help.
09-13-2013 02:31 PM
I fixed it! My USB ports have been connecting erratically, so I added a USB 2.0 PCI card. Now everything works better and faster and my printer is scanning again. I hope this helps others who may have a problem.
11-03-2013 01:36 PM
I am suddenly having this same problem with a Pixma 890 -- can someone
provide a fix for this?
Running Windows 7 64 on a HP Pavilion HPE
Have tried everything including power on and off of printer,
checked all settings etc