03-20-2013 08:12 PM
It was installed on windows 8 operating system and that i need to install silverlight for it to work it is version 1.2.1. The image browser ex loads to 80% and says that i need to verify siverlight is installed, and it is. I uninstalled everything and installed siverlight first and then the imagebrowser ex and it worked once and now it doe not., and is doing what it did before which is going to 80% and stopping and telling me to verify silverlight. How do you fix this and why do i need silverlight other than now the imagebrowser requires it. I did not need this on windows 7 before i changed to windows 8
03-22-2013 06:34 PM
We are sorry to hear that you are having so much difficulty with Image Browser. What we would suggest trying is to install Image Browser EX 1.1.0 from the Canon web site. After you install the version 1.1.0 from the web site then let Auto Update try and update it. If you still can't, then uninstall the utilities again and perform a complete re-installation.
If you need to get in touch with us right away, please use the Contact Us section on our web site.
06-22-2013 06:30 PM
06-30-2013 04:42 AM
If it's any consolation, I've experienced exactly the same issue on Windows7. I'm disgusted with the quality of this software - I've not seen issues like this with loading s/ware since the 90s (excepting, interestingly enough, the last time I purchased a Canon camera!!!!!).
Canon make great cameras and other equipment, but their software lets the product down big time. Shame.
Anyway, after hours of trawling round the internet I discovered a post suggesting that by resetting Internet Explorer settings to "factory" it worked. I tried this - go into IE, select "tools", "Internet Options", "Advanced", "reset" (at the bottom of the window). This worked for me very temporarily - Image Browser loaded succesfully and worked - BUT within 30 seconds my mouse and keyboard stopped functioning! I therefore had to roll the computer back to an earlier setting using Recovery Manager (F8 on starting the computer). You have been warned.
I've given up trying to load ImageBrowser - it's not worth the effort (I've already wasted a lot more money in terms of lost earnings trying to get this working than I spent on the entire camera setup!). - I'll use non-Canon software for the task.
Good luck to anyone else......