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Canon USA
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New Contributor
Loretta
Posts: 1
Registered: ‎12-24-2012

why does my canon printer keep going offline

 
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Frequent Contributor
Naomi
Posts: 115
Registered: ‎10-16-2012

Re: why does my canon printer keep going offline

Hi Loretta!

To have a better understanding of your issue, please let everyone know which model printer you own. That way, our Canon Forum members and our Subject Matter Experts will be able to assist you with suggestions appropriate for your model.

Thanks!

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New Contributor
yani
Posts: 1
Registered: ‎02-05-2013

Re: why does my canon printer keep going offline

my pixma ip4300 won't turn on, message says it's offline
but I can't power on.
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Moderator
Jason
Posts: 316
Registered: ‎10-12-2012

Re: why does my canon printer keep going offline

Hi yani,

 

I'd first suggest removing all cords from the printer, including the power and the USB cable connecting it to the computer.  Let it sit isolated this way for at least ten minutes.  Then, connect only the power cord back in and verify if it powers on again.  If not, try a different wall outlet if possible.  If the unit still does not power on, unfortunately service would be required.

 

Please drop us a line through our Contact Us link so we can determine your options!

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