04-04-2013 03:31 PM
MORE INFO: I have replaced the cartridge. cleaned everything I can and performed all the cleanings that I can from my laptop. simply will only print in color and does not recognize PGBK
04-07-2013 06:24 PM
Please double check to make sure that the bright orange tape was removed from the top of the ink tank.
Unfortunately, if the issue persists after cleanings and deep cleanings have been done, the unit may require service for correction.
Additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
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04-30-2013 07:09 PM
Is this a generic ink? The chip sometimes can't be read by the printer if it is. Did the inks ever work if they were generic and then just stopped working? Or if they are generic they never worked from the start? Sometimes you need to return the cartridge for a new one with a better printer chip. Canon doesn't like people to buy affordable inks so they make it harder for people to use generic inks ;P Sometimes I just remove the cartridge a few times and put it back in. Sometimes it works, but when it doesn't I return it to the store and get another and that usually works.