11-12-2013 08:26 PM
I just purchased and installed a Canon MX 922 multi-function printer. I'm having a problem with the scanner in that the output after scanning cannot be displayed and is accompanied with an error message : Cannot write file. Code 10,242,7. This occurs when scanning documents and images. My operating system Windows XP (32). Can anyone please help me solve this problem? Thank you.
11-21-2013 02:10 PM
Please try the following adjustment to see if we can resolve this issue:
1. Open the IJ Scan Utility from your Desktop or the Canon Utilities listing of the Start Menu.
2. Click Settings.
3. On the left, choose the Auto Scan tab.
4. Click the Defaults button on the lower right.
5. Continue this process with each tab on the left.
6. Click OK at the bottom of the Settings menu.
Once this has been done, try scanning from the IJ Scan Utility to test the unit.
If these troubleshooting steps do not work, feel free to call us at 1-800-OKCANON.
11-26-2013 05:33 PM
I had the same problem with a new MG3520, trying to scan over network to WinXP (SP2 and SP3). I think the problem is that it tries to save to,
C:\Documents and Settings\YOUR_USERNAME\Local Settings\Temp
but "Local Setttings" is either hidden or doesn't exist.
This is how I got it to work for me: In the Canon IJ Scan Utility, click Settings, then the little screwdriver/pliers tab, and under "Folder to Save Temporary Files", browse to a folder that actually exists. I created "c:\tmp" and use that, and scanning now works.
12-01-2013 12:49 PM
Thank you for your suggestions. I applied your fix but still received the same error message. I suspect there was a communication problem with the IJ Scan Utility and Windows XP SP3. I finally got my scanner to work by first opening my default PDF program Nitro Pro7 and then scanning from there. Everything worked flawlessly so I'm a happy camper! Thanks again for your help.