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Canon USA
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New Contributor
darktiger
Posts: 4
Registered: ‎11-13-2012

SELPHY CP900 + Windows 8 support

Windows 8 has been out for a few months now.  The Selphy CP900 just came out after Win8.  How come there is no Win8 driver support for Selphy CP900 yet?  Is there an estimated date this will be available?

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Product Expert
Karl1
Posts: 286
Registered: ‎01-16-2013

Re: SELPHY CP900 + Windows 8 support

Hi darktiger,

 

Unfortunately, Canon Inc has decided that SELPHY CP series printers will not support Windows 8 (32/64bit).
 
Because of the development specification required by Microsoft, the CP driver could not support Windows 8.  As a result of hardware limitations, WHQL (Windows Hardware Quality Labs) approval conditions determined by Microsoft could not be met, so we were not able to obtain the Microsoft logo certification.  As a driver without logo certification does not have a digital signature, it could not support Windows 8 which requires a digital signature when installing the driver.

 

That being said, you can still use the printer standalone by plugging in a flash drive or memory card into the printer and using the operation panel to print out what you need to print out.

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New Contributor
darktiger
Posts: 4
Registered: ‎11-13-2012

Re: SELPHY CP900 + Windows 8 support

Thank you Karl for that information.

 

So theoretically if we ran Win8 in a mode where it does not require a digital signature, would it work?

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Product Expert
Karl1
Posts: 286
Registered: ‎01-16-2013

Re: SELPHY CP900 + Windows 8 support

You are certainly welcome to try, but I can't make any promises. Canon can only test the printer on signed drivers so we can't say one way or the other whether something unsigned will or will not work.  Plus anything driver related has a potential to harm your system, so personally I'd recommend just using the printer standalone or see if you can get Windows 7 for cheap and either dual boot or use Windows 7 on another computer. 

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phg
New Contributor
phg
Posts: 1
Registered: ‎02-24-2013

Re: SELPHY CP900 + Windows 8 support

Not really???

Are you fooling me? No Windows 8 support for a brand new product?

 

What now? Very expensive paperweight?

Your proposal using a SD-card: that'sm why I bought a wireless printer...

 

 

Can't believe it!

 

Philipp

 

 

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New Contributor
KitWalker
Posts: 2
Registered: ‎03-25-2013

Re: SELPHY CP900 + Windows 8 support

What? Is this true? What instead? Dual Boot for an end user??? You kidding me?
What do I tell my customer, who I recommended this one?
If this is true, I will stop recommending Canon-printer to my Customers... and tell the whole Facebook about it.
This is really really bad Mr Canon! I would never in my wildest imagination dream, that CANON would not support a NEW printer released AFTER the actual Windows version, in this case Windows 8. I will contact my distributer and try to return the CP900, and recommend my customer to buy an other, and more reliable brand.
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New Contributor
barryegerber
Posts: 2
Registered: ‎05-09-2013

Re: SELPHY CP900 + Windows 8 support

Well, that's disturbing. Will there be a new Selphy that will work with Windows 8? Will Canon replace the CP900 with the new printer for those who have chosen to use Microsoft's latest operating system? I'm asking for a number of our site visitors who have asked this question.

 

Barry Gerber

Editorial Director, Bestofmedia USA

bgerber@bestofmedia.com

9696 Culver Blvd. #104

Culver City CA 90232

Tom's IT Pro, Tom's HardwareTom's Guide

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New Contributor
natienen
Posts: 2
Registered: ‎05-26-2013

Re: SELPHY CP900 + Windows 8 support

"That being said, you can still use the printer standalone by plugging in a flash drive or memory card into the printer and using the operation panel to print out what you need to print out."

 

I'm sorry to say, but this response is not what I expect from a company like Canon. I'm very disappointed. I bought this printer for use on location to produce quick results in a professional manner. For this purpose mobile connection between my laptop and the printer is realy a requirement. Playing with changing memory cards in the field is far from professional.

 

I will return the printer to the store today. Delivering this printer without support for Windows 8 makes it rather useless for me, and probably a lot of others out there.

 

Really,, really a BAD BAD decision Canon!

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New Contributor
natienen
Posts: 2
Registered: ‎05-26-2013

Re: SELPHY CP900 + Windows 8 support

"Will Canon replace the CP900 with the new printer for those who have chosen to use Microsoft's latest operating system?"

It's not really my choice to use Windows 8, but it comes with the new laptop I bought together with the printer. Unbelieveable that it cannot be used together.
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New Contributor
silverthornne
Posts: 1
Registered: ‎05-30-2013

Re: SELPHY CP900 + Windows 8 support

I've been searching a lot on this topic and found a comment at dpreview.com that states how to get the CP900 working in Windows 8. I haven't tried it yet but will as soon as I get home tonight. For those interested, here's the link (scroll down to the comments):

http://www.dpreview.com/news/2012/07/10/Canon-Selphy-CP900
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