iNet_forum_header_100112
Canon USA
Reply
New Contributor
fiveaugers
Posts: 1
Registered: ‎01-23-2013

Printer says paper is jammed but there is no paper in it

I keep getting an error message that says the rear paper is jammed. There is no paper in the machine anywhere. This printer is only a month old.

Please use plain text.
Frequent Contributor
Naomi
Posts: 115
Registered: ‎10-16-2012

Re: Printer says paper is jammed but there is no paper in it

Hello fiveaugers!

 

To have a better understanding of your issue, please let everyone know which model printer you own. That way, our Canon Forum members and our Subject Matter Experts will be able to assist you with paper jam troubleshooting and suggestions specific to your printer model.

Thanks!

Please use plain text.
New Contributor
rwhughes
Posts: 3
Registered: ‎01-27-2013

Re: Printer says paper is jammed but there is no paper in it

 

Hi, me too!  I'd like to be included in the answer to  "fiveaugers"  question.

 

I have a PIXMA MX870 and have the following message:

 

"ERROR"

"Paper Output Slot"

The paper is jammed"

"Clear the paper and press OK"

 

There is no paper in the machine.  I've pressed "OK" numerous times.  I've even unplugged the printer from the wall outlet  ...  still have the same message.

 

One of the unfortunate side affects to this, is that it has locked the printer in print mode, and I can't access any of the other features (FAX, Copy, Scan).

Please use plain text.
Product Expert
Michael
Posts: 715
Registered: ‎10-16-2012

Re: Printer says paper is jammed but there is no paper in it

Hello.

 

Please try the following to see if we can resolve your issue:

 

1.  Turn the printer off.

2.  Unplug the power from the printer for at least 5-10 minutes.

3.  While unplugged, remove any paper from the unit.

4.  Double check for any obstructions found in the unit or paper paths.

5.  If no obstructions are found, plug the power back in and turn the unit on.

 

If the issue persists, please contact our support group using the "Contact Us" link below for additional assistance.

 

This didn't answer your question or issue? Find more help at Contact Us.

 

 

Please use plain text.
New Contributor
rwhughes
Posts: 3
Registered: ‎01-27-2013

Re: Printer says paper is jammed but there is no paper in it

Understood.  I've done that a couple times.  I also called the "Contact Us" folks and got the name of a Canon Authorized repair facility here, in Tucson.

 

Taking it in Monday  ...  I'll let the Forum know the diagnosis.

 

Ron

Please use plain text.
New Contributor
rwhughes
Posts: 3
Registered: ‎01-27-2013

Re: Printer says paper is jammed but there is no paper in it

Sadness  ...  it's terminal.  

 

"Fiveaugers" never identified his model, so this may not apply to him ...

 

As I stated on Sunday's post, I was going to take it in to a Canon Authorized repair facility.  They just called me.

The manufacture of replacement parts for the MX870 has been discontinued.  In my case, the problem was a bad pressue roller.  Being MD'd, the repair facility cannot get the part.  They told me Canon has offered me an upgrade to a newer model.  I can get a factory referbished unit or a new unit.  Being a cheap so 'n so, I ordered the factory referbished unit.

 

Good luck "Fiveaugers"

Please use plain text.