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New Contributor
javisst
Posts: 1
Registered: ‎05-26-2013

Pixma MP495 Printer not detected

Hello there. So I have a Canon Pixma 495 printer that worked great wirelessly for 5 months but all of a sudden my Macbook Pro stopped detecting it. I tried reinstalling the Canon drivers but the installation will not complete on account of the printer being undetectable, even when connected with a USB cord. I installed the latest Canon drivers from Apple and still, the printer cannot be detected. When I try to add a printer to "Print and Fax" under System Preferences, it can still not detect it there. Any ideas how to solve this? Any help appreciated!

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Product Expert
Karl1
Posts: 286
Registered: ‎01-16-2013

Re: Pixma MP495 Printer not detected

Hi Javisst,

 

I would like to see if the printer is still seeing that it's on the network by printing the LAN settings.  To print the LAN settings, press the Maintenance button on the printer repeatedly unti you see an n on the LED, then press the Black or Color button.  Once it prints out, let us know if the connection is Active or Inactive.  If it is Active, please let us know what it shows for the IP Address and Default Gateway.

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New Contributor
cskye74
Posts: 2
Registered: ‎07-14-2014

Re: Pixma MP495 Printer not detected

Were they able to help with this? I can't get my computer to detect the printer either. 

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Moderator
Jason
Posts: 297
Registered: ‎10-12-2012

Re: Pixma MP495 Printer not detected

Hi, cskye74!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

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New Contributor
cskye74
Posts: 2
Registered: ‎07-14-2014

Re: Pixma MP495 Printer not detected

Windows 7

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