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Canon USA
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New Contributor
fsuher
Posts: 1
Registered: ‎09-30-2013

I have a new MX922 and when I go to print, it keeps asking for paper to be put in the upper tray.

When I go to print, it keeps giving me an error message that I need to put paper in the upper tray. But, that tray is just for envelopes and smaller size paper.  Is there a setting I need to change??

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Product Expert
MarkII
Posts: 215
Registered: ‎08-07-2013

Re: I have a new MX922 and when I go to print, it keeps asking for paper to be put in the upper tray

Hi fsuher,

 

A couple of things we can check:

 

  1. What size paper are you trying to use?  
  2. Also, what are your current settings for media type and quality?  
  3. Finally, what application are you printing from?

If this is a time sensitive-matter, additional support options are available at Contact Us.

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New Contributor
parkerds
Posts: 1
Registered: ‎04-12-2014

Re: I have a new MX922 and when I go to print, it keeps asking for paper to be put in the upper tray

I have the same problem. I'm using 8.5 x 11 paper, trying to print from an iPad. I was trying to print a recipe from a Kindle app book but couldn't. Did research and found that Kindle is difficult to print from. I then did a screen shot photo and tried to print the photo of the page. This where I am now, and the printer says there is no paper in the upper tray (that won't fit 8.5 x 11 paper).

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