09-30-2013 08:32 PM
When I go to print, it keeps giving me an error message that I need to put paper in the upper tray. But, that tray is just for envelopes and smaller size paper. Is there a setting I need to change??
10-02-2013 12:28 PM
A couple of things we can check:
If this is a time sensitive-matter, additional support options are available at Contact Us.
04-12-2014 11:32 AM
I have the same problem. I'm using 8.5 x 11 paper, trying to print from an iPad. I was trying to print a recipe from a Kindle app book but couldn't. Did research and found that Kindle is difficult to print from. I then did a screen shot photo and tried to print the photo of the page. This where I am now, and the printer says there is no paper in the upper tray (that won't fit 8.5 x 11 paper).