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Canon USA
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New Contributor
adorablebutchy
Posts: 1
Registered: ‎12-05-2012

I cant get my canon mx410 to scan

My Canon MX410 refuses to scan any ideas?

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Moderator
Stephen
Posts: 483
Registered: ‎10-25-2012

Re: I cant get my canon mx410 to scan

Hello adorablebutchy! So that our community has a better understanding of your issue, which operating system are you using (Windows XP/Vista/7/8 or Mac OS X 10.x)? Also, are you getting any error messages? 

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JST
New Contributor
JST
Posts: 2
Registered: ‎01-17-2013

Re: I cant get my canon mx410 to scan

Stephen (Moderator) -  I have a similar issue, I think.  My ADF won't scan copies.  It's been finicky -  sometimes "yes", and sometimes "no".  

 

Jst

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Product Expert
Michael
Posts: 715
Registered: ‎10-16-2012

Re: I cant get my canon mx410 to scan

Hello JST.

 

Does an error occur when the scan fails from the ADF?  If so, document the error.

 

Also, clarify if you are attempting to perform ADF copies from the printer itself or if you are attempting to scan from the ADF and have the document saved to your computer.

 

This didn't answer your question or issue? Find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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New Contributor
sciberjack
Posts: 2
Registered: ‎04-04-2013

Re: I cant get my canon mx410 to scan

Same problem. Does this help?

 

Process: MP Navigator EX 4.1 [15581]
Path: /Applications/Canon Utilities/MP Navigator EX 4.1.app/Contents/MacOS/MP Navigator EX 4.1
Identifier: jp.co.canon.bj.printer.app.MPNEX410
Version: Version 4.1.0 (4.1.0)
Build Info: MP Navigator EX 4.1-1~1
Code Type: X86 (Native)
Parent Process: launchd [192]
User ID: 503

Date/Time: 2013-04-04 11:56:26.281 -0600
OS Version: Mac OS X 10.8.3 (12D78)
Report Version: 10

Interval Since Last Report: 259730 sec
Crashes Since Last Report: 13
Per-App Interval Since Last Report: 84 sec
Per-App Crashes Since Last Report: 13
Anonymous UUID: 981B0368-61C5-0CE5-6157-DD973D17C063

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSImageCell loadingState]: unrecognized selector sent to instance 0x9d19fc0'

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New Contributor
sciberjack
Posts: 2
Registered: ‎04-04-2013

Re: I cant get my canon mx410 to scan

Here is a video since its hard to describe

 

https://www.facebook.com/video/video.php?v=630505253629490

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Product Expert
Michael
Posts: 715
Registered: ‎10-16-2012

Re: I cant get my canon mx410 to scan

Hello sciberjack.

 

Additional troubleshooting will have to be done to narrow down the cause of your particular issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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