07-20-2013 05:31 PM
My Canon mg5220 will not print black. I have refillable cartridges in it. I took the print head out and cleaned it. The cartridges have plenty of ink. Please help!
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07-22-2013 09:57 PM
physically cleaning will only get the outside of the print head clean. Since the nozzles are so tony they can only be cleaned by going through the cleaning process in the Maintenance menu of the printer. Please try the following steps 2-3 times conescutively for the best results:
- If the Inner Cover is open, close it.
4. Clean the Print Head deeply.
(1) Select Setup on the HOME screen.The Setup menu screen will appear.(2) Select Maintenance , and press the OK button.The Maintenance screen will appear.(3) Select Deep cleaning, and press the OK button.The confirmation screen will appear.(4) Select Yes, and press the OK button.The machine starts cleaning the Print Head deeply.Do not perform any other operations until the machine completes the deep cleaning of the Print Head. This takes about 2 minutes 30 seconds.The pattern print confirmation screen will appear.(5) Select Yes, and press the OK button.The nozzle check pattern will be printed.(6) When the completion message appears, press the OK button.The screen will return to the Maintenance screen.
If the issue persists, I recommend using the Contact Us link to get in touch with our support staff who can provide service options.