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New Contributor
TeachSMH
Posts: 2
Registered: ‎07-20-2013
Accepted Solution

Canon MG5220 won't print black

My Canon mg5220 will not print black. I have refillable cartridges in it. I took the print head out and cleaned it. The cartridges have plenty of ink. Please help!

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Product Expert
Karl1
Posts: 286
Registered: ‎01-16-2013

Re: Canon MG5220 won't print black

Hi TeachSMH,

 

physically cleaning will only get the outside of the print head clean.  Since the nozzles are so tony they can only be cleaned by going through the cleaning process in the Maintenance menu of the printer.  Please try the following steps 2-3 times conescutively for the best results:

 

. Make sure that the power is turned on.



 

2. Make sure that one or more sheets of A4 or Letter-sized plain paper are loaded in the Cassette.



 

3. Open the Paper Output Tray gently, and open the Output Tray Extension.
IMPORTANT
  • If the Inner Cover is open, close it.



 

4. Clean the Print Head deeply.

 

(1) Select Setup  on the HOME screen.
The Setup menu screen will appear.

(2) Select Maintenance , and press the OK button.
The Maintenance screen will appear.

(3) Select Deep cleaning, and press the OK button.
The confirmation screen will appear.

(4) Select Yes, and press the OK button.
The machine starts cleaning the Print Head deeply.
Do not perform any other operations until the machine completes the deep cleaning of the Print Head. This takes about 2 minutes 30 seconds.
The pattern print confirmation screen will appear.

(5) Select Yes, and press the OK button.
The nozzle check pattern will be printed.

(6) When the completion message appears, press the OK button.
The screen will return to the Maintenance screen.

If the issue persists, I recommend using the Contact Us link to get in touch with our support staff who can provide service options.

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New Contributor
TeachSMH
Posts: 2
Registered: ‎07-20-2013

Re: Canon MG5220 won't print black

I did this and it worked! Thank you!
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New Contributor
htobin
Posts: 1
Registered: ‎05-30-2014

Re: Canon MG5220 won't print black

My 5320 wilol not print from the large black cartrige.  I have tried three different cartriges and have replaced the print head with a new one.  I have gone through 3 regular cleanings and 3 deep cleanings.  Still nothing at all.  Is there anything else that can be done.

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Product Expert
Ramona
Posts: 632
Registered: ‎10-17-2012

Re: Canon MG5220 won't print black

Hi htobin,

 

Since performing the cleanings and deep cleanings, as well as replacing the print head did not resolve the issue, the printer will require servicing.  Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.

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