iNet_forum_header_100112
Canon USA
Reply
New Contributor
kabtq9s
Posts: 1
Registered: ‎12-01-2012

MG3100 wifi printer offline

My laptop keeps teling me that my MG3100 wifi printer is offline but its not. I have to restart laptop everytime I want to print something if I haven't printed something in the past two days or so.

Please use plain text.
Product Expert
Michael
Posts: 715
Registered: ‎10-16-2012

Re: MG3100 wifi printer offline

Hello kabtq9s.

 

This issue may be related to a timeout between the router and the printer.  When this error occurs, we would have to advise that you power the printer off and back on or restart your computer in order to refresh the connection.

 

This didn't answer your question or issue? Find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Please use plain text.
New Contributor
Davebste
Posts: 3
Registered: ‎12-06-2012

Re: MG3100 wifi printer offline

When it says the printer is offline make sure you can still browse the internet or some other task that requires connectivity.  My laptop a month ago had a trojan and he was using the power settings to disable my wifi after he would change my settings and i would have to reboot to get it back online.  A simpler excuse on a laptop is the switch is inadvertantly being moved.

 

Just a thought.  When i have connectivity I first make sure i can connect to anything else.

Please use plain text.
New Contributor
Davebste
Posts: 3
Registered: ‎12-06-2012

Re: MG3100 wifi printer offline

anytime you restore your computer from the disk it came from or any other OS disk make sure you have all updates after SP2 and update all Apple software and do not let the computer open the application till it has all its updates.  The trojan got in just after i had formatted my drive.  I had only installed my full subscription MacAfee, IE, Safari and iTunes.  By changing my SMTP settings i was able to get a trail.  When my email settings were correct he could send an email and remove traces of sending it but after i changed the SMTP his trojan didnt delete the errors left behind and i was thus able to track his method of entrance to a hole in iTunes.

 

Please use plain text.
New Contributor
Worcgg
Posts: 1
Registered: ‎06-29-2013

Re: MG3100 wifi printer offline

This is exactly the problem I have had...everything seems to work well until there is a day or so I don't use the printer. Then I get the message that it is offline. I have the exact same printer at work and even over a weekend when I come back into the office I never have to turn it off and back on. This is an annoying problem. I did a firmware update, and still have the problem. The same MacBook computer was used to set both printers up. Please advise
Please use plain text.
Product Expert
Michael
Posts: 715
Registered: ‎10-16-2012

Re: MG3100 wifi printer offline

Hello.

 

Additional troubleshooting will have to be done to narrow down the cause of your issue.  Please contact our support group using the link below for additional assistance.

 

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Please use plain text.