12-01-2012 11:35 PM
My laptop keeps teling me that my MG3100 wifi printer is offline but its not. I have to restart laptop everytime I want to print something if I haven't printed something in the past two days or so.
12-06-2012 11:03 AM
This issue may be related to a timeout between the router and the printer. When this error occurs, we would have to advise that you power the printer off and back on or restart your computer in order to refresh the connection.
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12-06-2012 11:09 AM
When it says the printer is offline make sure you can still browse the internet or some other task that requires connectivity. My laptop a month ago had a trojan and he was using the power settings to disable my wifi after he would change my settings and i would have to reboot to get it back online. A simpler excuse on a laptop is the switch is inadvertantly being moved.
Just a thought. When i have connectivity I first make sure i can connect to anything else.
12-06-2012 11:15 AM
anytime you restore your computer from the disk it came from or any other OS disk make sure you have all updates after SP2 and update all Apple software and do not let the computer open the application till it has all its updates. The trojan got in just after i had formatted my drive. I had only installed my full subscription MacAfee, IE, Safari and iTunes. By changing my SMTP settings i was able to get a trail. When my email settings were correct he could send an email and remove traces of sending it but after i changed the SMTP his trojan didnt delete the errors left behind and i was thus able to track his method of entrance to a hole in iTunes.
06-29-2013 08:52 AM
07-01-2013 08:54 AM
Additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the link below for additional assistance.