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Canon USA
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New Contributor
nanciemd
Posts: 1
Registered: ‎02-17-2013

Error Message is saying "Type of print head in incorrect. Install correct print head

I have tried resetting , power off, cleaned head.

Still errror message.

 

Printer in Over 2 years old.

Do I just need a new print head??

 

thank you!

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Moderator
Jason
Posts: 240
Registered: ‎10-12-2012

Re: Error Message is saying "Type of print head in incorrect. Install correct print head

Hello nanciemd,

The community is eager to assist!  To ensure the most accurate information is provided, we’ll need to know the model of the printer you are using.  We look forward to hearing back from you!
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pd
New Contributor
pd
Posts: 1
Registered: ‎04-19-2013

Re: Error Message is saying "Type of print head in incorrect. Install correct print head

Canon MP510

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Product Expert
Michael
Posts: 714
Registered: ‎10-16-2012

Re: Error Message is saying "Type of print head in incorrect. Install correct print head

Hello pd.

 

Please try the following to see if we can resolve your issue:

 

1.  Open the cover of the printer.

2.  Remove all ink tanks from the printer.

3.  Lift up the gray locking lever on the side of the ink tank holder.

4.  Gently remove the print head from the carriage unit.

5.  Place the print head back in and lock the lever down.

6.  Place all of the ink tanks back in the printer.

7.  Close the cover and turn the printer off.

8.  Unplug the power from the printer.  Leave the power unplugged for about 5-10 minutes.

 

Plug the power back in and turn the printer on.  If the error persists, please contact our support group using the link below for additional assistance with this issue. 

 

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

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New Contributor
Neva13
Posts: 1
Registered: ‎10-26-2013

Re: Error Message is saying "Type of print head in incorrect. Install correct print head

I have a mp 560  and I have the same error message. Please help

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Moderator
Jason
Posts: 240
Registered: ‎10-12-2012

Re: Error Message is saying "Type of print head in incorrect. Install correct print head

Hello Neva13,

 

If you've tried the procedures above and the error remains, please reach out to our technical support department through the link below for further assistance.

 

Thanks!

 

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

 

 

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