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New Contributor
WarrenSmith
Posts: 1
Registered: ‎12-04-2012

what is error 5100 for multifunction printeers and how do you fix it?

what is error 5100 for multifunction printeers and how do you fix it?

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Moderator
Stephen
Posts: 517
Registered: ‎10-25-2012

Re: what is error 5100 for multifunction printeers and how do you fix it?

Hi WarrenSmith! In order for the community to better assist you, we’ll need to know the model of your product. If you can please respond with the model and any additional information to help us better understand what could be causing your problem, we’d appreciate it! Thank you and have a great day!

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Occasional Contributor
mediatrek
Posts: 15
Registered: ‎12-09-2012

Re: what is error 5100 for multifunction printeers and how do you fix it?

Usually an error 5100 code is saying that the ink carriage has problems. Usually something currently is or recently hammed the cartridge carriage. With the machine turned off and the power cord unplugged, open the machine and inspect the inside do you see any stray pieces of paper along the paper's usually route?


There is a way to reset the machine to clear out the error. I would need to know the exact model of your Canon.

 

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New Contributor
bobconnhypo
Posts: 2
Registered: ‎12-13-2012

Re: what is error 5100 for multifunction printeers and how do you fix it?

I also have this problem ,

 

Mine is a Canon MG5220 printer. I have cleaned the insides but keep getting this code.

How would I reset the printer?

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Occasional Contributor
mediatrek
Posts: 15
Registered: ‎12-09-2012

Re: what is error 5100 for multifunction printeers and how do you fix it?

See this from Canon Support on error 5100 for your model :

   MG5220 Error 5100 Resolutions

 

 

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New Contributor
bcainey
Posts: 2
Registered: ‎02-17-2013

Re: what is error 5100 for multifunction printeers and how do you fix it?

follwed instructions for error 5100 ..twice..no luck. Should I reset and if so, how? PIXMA MX850

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Product Expert
Ramona
Posts: 738
Registered: ‎10-17-2012

Re: what is error 5100 for multifunction printeers and how do you fix it?

Hello bcainey,

 

To try and resolve the issue, please follow these steps:

 

1.  With a flashlight or other bright light, please check the paper feed areas of the printer and verify that there are no paper jams or obstructions in the printer that may be causing the error.  

 

2.  Look inside of the printer where the inks are located and ensure that there are no obstructions in there that may be causing the print head not to move freely. 

 

3.  Remove and reseat all of the ink tanks in the printer. 

 

If you still experience the same error after performing the steps above, the printer will require servicing to resolve the issue.  Please click on the Conact Us link below to obtain your servicing options.

 

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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New Contributor
Nancye1962
Posts: 1
Registered: ‎12-08-2013

Re: what is error 5100 for multifunction printeers and how do you fix it?

I have a canon MG3200 printer. I have had this thing a whole TWO DAYS! 

i had issue after issue setting it up and then finally getting it to print the other day when I got it home. A simple 5 minute print job on any of the other printers I used to have, and it took almost 35 minutes to produce an almost decent quality for some important paperwork that I had to have in the following morning. 

Aside from that- (I just took that to mean it was the "learning" curve) I now tried to print a simple, one page document. Postage for a package to go out tomorrow morning via USPS. 

Lo and behold, it had a paper jam immediately. A bad one. Had to spend more than an hour searching around for ways to even get the covers off in order to pull the paper free. 

Got it cleared out, now the P-2-0, or 5100 error message is just blinking away. I've taking it back apart in the back 3 times now, taken the ink cartridges out and looked for paper jammed, not found anything, and now the blinking error won't go away. 

Can someone PLEASE tell me how to clear that error message??? I am about ready to return this printer to walmart, and get a different one. If it wn't work, then it does me no good. 

Thank you in advance for being able to virtually rant and rave about this. 


mediatrek wrote:

Usually an error 5100 code is saying that the ink carriage has problems. Usually something currently is or recently hammed the cartridge carriage. With the machine turned off and the power cord unplugged, open the machine and inspect the inside do you see any stray pieces of paper along the paper's usually route?


There is a way to reset the machine to clear out the error. I would need to know the exact model of your Canon.

 




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Product Expert
Ramona
Posts: 738
Registered: ‎10-17-2012

Re: what is error 5100 for multifunction printeers and how do you fix it?

Hi Nancye1962,

 

Cleaning the encoder film of the printer may resolve the 5100 error.  To clean the encoder film, please follow the steps located at the link below:


Cleaning Encoder Film

 

If you continue to experience the 5100 error after cleaning the encoder film, the printer will require servicing.  Please Contact Us for servicing options.

 

 

 

 

 

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