09-22-2013 02:18 PM
So that the Community can help you better, we will need to know exactly what Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x). Any error messages or other details you'd like to give will only help the Community better understand your issue!
If this is a time-sensitive matter, we'd suggest reaching out to our technical support team through the following link: Contact Us. The forums are not intended for immediate support.
Thanks and have a great day!