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New Contributor
NROY
Posts: 2
Registered: ‎03-06-2013

MG3100 printer/scanner. Cannot auto scan using the Canon Solution Menu Ex

 I have been using a canon MG3100 printer/scanner for a while now. However, I cannot scan using the Solution Menu Ex software. An error message reads : Cannot scan for these reasons; Scanner is turned off-USB is disconnected, with an error code 5,156,61.

 

I can print using wi-fi and I can scan by going to Menu>Devices and Printers and right clicking on the printer icon.

 

I have noticed in preferences, in the Canon solution menu, it shows printer: MG3100 series printer WS.    Scanner: MG3100 series (no WS).

 

How can I get the scanner on line to read MG3100 WS ???

 

Thanks for any help.

 

 

 

 

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Product Expert
Michael
Posts: 715
Registered: ‎10-16-2012

Re: MG3100 printer/scanner. Cannot auto scan using the Canon Solution Menu Ex

Hello NROY.

 

Please try the following to see if we can resolve your issue:

 

1.  Open the MP Navigator on your Desktop or the Canon Utilities listing of the Start Menu.

2.  Click Preferences.

3.  In the Product dropdown menu, select the Network version of the printer. 

4.  Click OK.

 

Once this has been done, try scanning from the MP Navigator to test the connection.  If this is successful, open the Solution Menu and try scanning from the program as well.

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New Contributor
NROY
Posts: 2
Registered: ‎03-06-2013

Re: MG3100 printer/scanner. Cannot auto scan using the Canon Solution Menu Ex

Thanks for your help Michael, however, When I go to the product drop down box, it does not show the network version of the printer. Now what can I try ?
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Product Expert
Michael
Posts: 715
Registered: ‎10-16-2012

Re: MG3100 printer/scanner. Cannot auto scan using the Canon Solution Menu Ex

Hello NROY

 

If the network option is not available, the drivers may have to be uninstalled and reinstalled.  Please perform the following:

 

1.  Click Start and open the Control Panel.

2.  Open Programs and Features.

3.  Uninstall the MG3100/MP Drivers and the Canon IJ Network Tool.

4.  Close all windows that are open.

 

Once this has been done, please visit our website at the following link to download and install the latest MP Driver for the unit.

 

http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/photo_all_in_one_inkjet_print...

 

Once the unit has been reinstalled wirelessly, try scanning from the MP Navigator again.

 

If you continue to have difficulties, please contact our support group using the "Contact Us" link below for additional assistance with this particular issue.

This didn't answer your question or issue? Find more help at Contact Us

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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New Contributor
jiwonnabe
Posts: 1
Registered: ‎11-04-2013

Re: MG3100 printer/scanner. Cannot auto scan using the Canon Solution Menu Ex

i have installed the latest MP driver, but i have no such thing as MP Navigator. I can print, but I can't scan.
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Product Expert
MarkII
Posts: 215
Registered: ‎08-07-2013

Re: MG3100 printer/scanner. Cannot auto scan using the Canon Solution Menu Ex

Hi NROY,

 

The MP Navigator application as well as any other applications can be downloaded from our website.  CLICK HERE!

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New Contributor
im2hard2resist
Posts: 4
Registered: ‎12-29-2013

Re: MG3100 printer/scanner. Cannot auto scan using the Canon Solution Menu Ex

I had the same problem last night and spent a good 3 hours trying to figure out this issue.

 

Apparently it happens because your printer is on Wifi and gets a new dynamic IP everytime your router reboots. However the printer settings that are saved on all the computers and other devices (Ipad, phones etc) are based on the original IP that the printer was assigned the first time.

 

So to fix ths, login to your wifi router admin page from - 198.168.0.1 (usually), and then assign a 'static address' or reserve an IP for your printer. In order to reserve you need to specify the MAC address of the printer and set this to a static address of say - 198.168.0.105. This way your printer/scanner shall always get the same IP evertime your router reboots and all devices should be able to connect to it.  If you have an android device(like a phone), try installing Canon EPP app, which shows the printer name, IP address and MAC adress and also the status - online/offline. I found this especially useful in troubleshooting the issue compared ot windows/IPAD based tools as they hide these details.

 

Hope this helps!

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New Contributor
drgoldman
Posts: 4
Registered: ‎02-14-2014

Re: MG3100 printer/scanner. Cannot auto scan using the Canon Solution Menu Ex

the programs do not work on my windows 7

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New Contributor
drgoldman
Posts: 4
Registered: ‎02-14-2014

Re: MG3100 printer/scanner. Cannot auto scan using the Canon Solution Menu Ex

this does not work on windows 7
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Moderator
Jason
Posts: 336
Registered: ‎10-12-2012

Re: MG3100 printer/scanner. Cannot auto scan using the Canon Solution Menu Ex

Hello drgoldman,

 

What happens when you try to scan?  Do you have any specific error messages?

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